Customer Service Coordinator

Location: Rialto
Posted on: November 4, 2024

Job Description:

Customer Service Coordinator / Customer Service Representative

Ecommerce Company specializing in footwear and apparel, seeking a dynamic customer service coordinator. Paying up to $16hr M-F 9-6.

Position Overview:

This position will be responsible for processing a high volume of transactions, servicing a high volume of orders and service requests, and coordinating this work between themselves and support team members in order to meet lead times, deadlines, and service level goals. This position will process orders, field phone calls for end user and business customer support questions, order status updates, accounting questions, pricing, etc. This position will resolve customer issues by providing product solutions, processing returns, replacements, upselling parts and replacement products, and offering substitute products to complete transactions and satisfy the customer. This position will work with Account managers to deliver operational support for orders and service issues, and they will work with the Accounting department to organize the resulting tasks from a high volume of transactions.

Duties include:

? Organized response to a high volume of inbound emails and phone calls

? Processing and coordinating a high volume of orders from multiple sources.

? Using customer web based order management sites to manage a high volume of individual orders for multiple business customers.

? Processing transactions and coordinating the work needed on a daily basis to meet multiple deadlines and minimum processing volume goals.

? Selling replacement components or products and processing replacement level claims or warranties.

? Handling Customer complaints and applying company policies to resolve or negotiate solutions.

? Reporting on status of all task level work.

? Processing RMA requests

? Ensuring timely communication regarding order status

? Updating company information to customer base

? Applying company policies, and escalating cases as needed

? Extensive reporting on order status, service request status, and other related data

? Other duties as assigned

Essential Skills and qualifications:

? 4 years of customer service experience

? Must work well in a high task volume, and time sensitive task environment

? Must be fluent in Microsoft Office suite software.

? Highly desired candidates will have experience working with or for Ecommerce companies

? Must have competency in sales and customer service basics.

? Experience with an order and customer management software title like Fishbowl, MAS 90, MAS 200, or other ERP systems.

? Experience using QuickBooks Manufacturing edition is a plus null

Please submit your resume for review and response

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fontana , Customer Service Coordinator, PR / Public Relations , Rialto, California