Dispatcher

Location: Corona
Posted on: November 4, 2024

Job Description:

Local well known company is seeking experience Dispatchers to provide excellent customer service to their customers and technicians being dispatched to service calls. Must be able to utilize headset and computer terminal to navigate through multiple systems to input and retrieve information. ?Receive incoming work orders from Customer Service Representative and dispatch the Field Service Technician to Customer sites. ?Stay in constant communication with the Field Service Technicians and FOM's in order to troubleshoot any issues that may arise in the field. ?Utilize in house mapping system for routing of Technicians and Route Salesmen. ?Position requires ability to work in a very structured environment with a diverse workforce. ?Must be able to maintain complete knowledge of all Service tasks and programs and adapt to dynamic, constantly changing telecommunications environment. ?Accountable for Service calls, attendance, and adherence to work schedule. ?From time to time, special projects may require a departure from or addition to regular duties. ?adaptability to work in an ever-changing environment. Must have a High school diploma or its equivalent. ?Two years of prior dispatch experience preferably working in a call center environment. ?Capability to type 35 WPM, and the ability to type for up to 90% of a workday. ?Flexible for any shift including weekends and all major holidays. ?Background in Beverage or Manufacturing industry is a plus. If you meet all requirements please contact my office and ask for Cindy to schedule your interview today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fontana , Dispatcher, PR / Public Relations , Corona, California